Ball Knowledge Academy — FAQs

When will my order ship?

Each shirt is made-to-order.
Production takes 1–3 business days, then it ships out right away.

How long does shipping take?

U.S. Standard: 2–7 business days after production.
Shipping times may vary during high-volume releases.

Do you offer tracking?

Yes.
A tracking link is sent automatically once your order ships.

What if I ordered the wrong size?

All items are made-to-order, so we can’t accept returns or exchanges for sizing.

My tracking says delivered but I don’t see my package.

Check your mailbox, neighbors, and front desk.
If it doesn’t appear within 48 hours, contact us and we’ll help you investigate.

Do you ship internationally?

Yes — we ship worldwide.
International shipping times vary by location but typically arrive within 7–15 business days after production.

What payment methods do you accept?

All major credit/debit cards and secure Shopify checkout options.

How do I contact support?

Email: ballknowledgeacademy@gmail.com
Response time: 24–48 hours